Buying Theatre Tickets FAQ

Versatile Events have partnered up with Encore Tickets to bring you the greatest and latest shows at the best prices. All Theatre tickets are purchased from Encore Tickets Ltd, a fully bonded and official ticketing company. Encore Tickets is a member of S-T-A-R (Society of Ticket Agents and Retailers); a self regulatory body which operates within guidelines supported by, among others, the Office of Fair Trading, Visit London and the Society of London Theatre. In addition Encore Tickets is a member of various trade bodies including TAA (Ticket Agents Association), UKInbound, Visit London, CTC, European Tour Operators Association, USTOA Registration Number: 04002600, Incorporated: 26/05/2000, Office/Registered address: Encore Tickets, Barnard's Inn, 86 Fetter Lane, London, EC4A 1EN

Can I book over the phone?

Yes, you can. You can find details of how to do this here. Please note that for discounted tickets, bookings made over the phone are charged at a £1.50 supplement per ticket over the internet prices.

What payment methods do you accept?

We accept Visa, Mastercard, Visa Debit and American Express cards. We also accept Encore gift vouchers, however we are currently unable to accept these online. If you are in receipt of a gift voucher, please call us to complete your booking. All tickets must be paid for before delivery or collection.

Is this a secure site?

Yes it is. We maintain the most up to date security systems to ensure your personal details are safe with us. Orders are processed using secure server software (SSL) to protect your personal and credit card details.

How do I know if my booking is confirmed?

Once you have completed the booking process, you will receive an email with confirmation of your booking. Generally, you should receive your confirmation within 15 minutes of booking. If your email has not arrived, then please check your spam filter or, if you’re unsure, please contact us so that we can send you a duplicate.

Do shows offer discounts to groups?

Many shows and events offer special discounts for groups, though minimum number requirements will vary from show to show. Additional discounts may apply for school or OAP groups. Most shows do not offer discounts on weekends and the best offers and availability is generally found on Monday-Thursday performances. Please use our group booking form to send us a group request.

Do shows offer child/student discounts?

Unfortunately theatre productions do not offer child or student discounts.

Why is there a limit on the number of tickets I can buy?

Some shows offer discounts for groups of 11 or more people. Therefore to ensure that you get the best rate, and to ensure that your party are able to sit together please send us your group booking request.

Do you accept gift vouchers?

We are currently unable to accept gift vouchers online. However, if you are in receipt of a theatre gift voucher, please contact us so we can complete your booking.